Let's make it right.

Need a refund on a Kashu Wallet transaction? Fill out the form and our team will review your request. Approved refunds are returned to your original payment method, with no back-and-forth required.

Back to your original method. Approved refunds go to the same card or account you paid with.
Reviewed by a real person. Our team looks at every request individually.
Issued within 2 business days of approval. Once approved, we process it promptly.
Secure and confidential. Your details are encrypted and only used to process your request.
Refunds to all major card brands
Visa Mastercard American Express Discover + more
Submit your refund request
Share your transaction details to get started.
~2 min
Bank-level encryption. Your information stays private and secure.

How a refund works.

  1. 01

    Submit your request

    Fill out the form with your transaction details and the reason for the refund.

  2. 02

    We review it

    Our team verifies the transaction and confirms the original funding instrument.

  3. 03

    Approved and processed

    Once approved, the refund is issued within two business days back to your original payment method.

  4. 04

    Funds settle

    The time to appear on your statement depends on your card network and issuing bank.

Frequently asked.

01How long does a refund take?+

Once your request is approved, the refund is issued within two business days. How quickly it appears on your statement then depends on your card network and issuing bank.

02Where does my refund go?+

Refunds are returned to the original funding instrument you used for the payment whenever possible. We can only issue a refund to the verified original payment method.

03What details do I need to provide?+

Have the transaction date, amount, and the email or reference tied to the payment ready. The more detail you provide, the faster we can verify and process your request.

04How do I check on my request?+

After you submit, you will receive a confirmation. If you have questions about a request already in progress, email help@kashupay.com.